Help Desk

eCommerce Orders

Managing a digital inventory is now easier than ever with CobaltConnect. After an initial setup, all your eCommerce products will be in sync with your My Products Inventory. The system has a digital database of images, product descriptions, tasting notes, ratings, and so much more that will be instantly connected with the product in your inventory or you can manage it entirely on your own by making changes in the sidebar. The entire process has been automated so now what used to take hours to import is streamlined in a matter of seconds. Have a fully operational online store up and running in just four to five days. Sending products to your site is as easy as selecting the product and clicking the toggle to send it live on your site. It is up to the merchant to manage what products are on the site or not.

CobaltConnect makes eCommerce integration easier than ever. Follow the next steps to ensure a successful and smooth launch into digital sales in a matter of days.

To start building your eCommerce site please reach out to the CobaltConnect team to begin your integration. Schedule a call with the team by opening up a support ticket or schedule a “Quick Question” session for a quick 15-minute phone call.

In your CobaltConnect menu, click the eCommerce drop down, then select Orders. Line items will appear as orders come through.

You can receive an order one of two ways: Check the boxes next to the order and select complete or select “Details” and then click the Complete button in the order details.

To refund an order or items in an order, select “Details”, check the boxes next to the products you need to refund, and click Refund.

FAQ's

You do not have to create POs through the Detailed PO Module. Use it for your benefit as much or as little as you wish.

You will receive notifications for your orders to the email addresses you provided during your setup processes. 

Product stock is not updated until after you mark an order as Complete. This avoids any unnecessary changes in stock when a refund or cancelation occurs.

Learn More

• eCommerce Inventory
• Understanding eCommerce

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