Help Desk

eCommerce

Managing a digital inventory is now easier than ever with CobaltConnect. After an initial setup, all your eCommerce products will be in sync with your My Products Inventory. The system has a digital database of images, product descriptions, tasting notes, ratings, and so much more that will be instantly connected with the product in your inventory or you can manage it entirely on your own by making changes in the sidebar. The entire process has been automated so now what used to take hours to import is streamlined in a matter of seconds. Have a fully operational online store up and running in just four to five days. Sending products to your site is as easy as selecting the product and clicking the toggle to send it live on your site. It is up to the merchant to manage what products are on the site or not.

FAQ's

You can manage all orders for your website in the Orders Module under the eCommerce dropdown. 

If the CobaltConnect system is not connecting your eCommerce product's information it could be an indicator that there is an issue with that product's UPC creating a disconnect. However, you can manually add photographs and any other product information if you are unable to find the correct match using the search bar.

To remove a product from the site simply select the product and click the online toggle again, then update. This will automatically remove the product from the site. 

You will be notified with an email and/or text notification to the email address or phone number you provided upon setup.

Online products do not have to be listed at the same price as in-store products. Changes to your online products can be made at any time in the eCommerce Inventory Module.

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