Privacy Policy

PRIVACY POLICY

For the purpose of this Privacy and Cookies Policy, “CobaltConnect”, “Cobalt”, “we”, “our”, and “us” refers to Cobalt Payments Inc. and its subsidiaries, as the context requires.  Please read this policy carefully. If you have any questions, please contact us at: support@cobaltconnect.net

This privacy policy applies to your use of the CobaltConnect software application. It does not apply to your use of other sites, services, or applications, and it does not apply to information we collect through other methods or sources such as sites owned or operated by our affiliates or vendors. Please be sure to review the privacy policy of any site, service, or application that you use as privacy practices often differ. The following statements relate to the use of cookies, collection of data, information security and privacy standards applicable to all users of the Site and/or Services.

Data We Collect

We collect Personal Data from you when you visit our Site or use our Services, when you send us information or communications, and/or when you submit content or enter into transactions in connection with our Services. “Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, email address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data.  When you register to use the Services or create a CobaltConnect Account, we may collect certain information, such as your username, password, name, company name, and email address. We also collect Personal Data that you provide to us as you use the Services, including, but not limited to:

  • a list of items from any third-party integration added to CobaltConnect,
  • information related to your sales and inventory, and
  • information that allows us to automatically keep your inventory up to date based on your sales data. In addition, if you provide us feedback or contact us via e-mail, we may collect your name and email address, as well as any other content included in the email that you submit to us, in order to send you a reply.

IP Addresses

An IP address is a number which recognizes the computer or other device used to access the internet. Typically, a web server automatically collects IP addresses and uses them to administer a application. IP addresses are used in conjunction with cookies for the purpose of “remembering” computers or other devices used to access our Site and/or Services. For further details, see “Cookies” below.

Analytics & Conversion Tracking:

We collect Personal Data from you based on your use of the Site and Services, directly and indirectly using third party tools. Like most Internet services, we automatically gather this Personal Data and store it in log files each time you visit our website or access your account on our network. Our servers (which may be hosted by a third party service provider) collect Personal Data  from you, such as browser type and version, operating system, platform, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, a date/time stamp for your visit, and other demographic information. Cobalt use cookies and navigational data like Uniform Resource Locators (URL) to gather Personal Data such as the date and time of your visit, the solutions and information for which you searched and which you viewed, and the sites you visited before and after visiting the Site. We also use cookies to collect, store and sometimes track Personal Data for statistical purposes to improve the Site and Services.

How We Use the Personal Information We Obtain

Subject to your consent if required by law, we may use your personal information for the following reasons (List is subject to change):

  • To improve and personalize your experience when you use this Site and/or Services;
  • To contact you regarding any inquiry you make or to fulfil a request, such as, for example, a request for information about our products and services;
  • To improve our products and services and for the development of future products and services;
  • For internal record keeping and administration of records;
  • For statistical analysis;
  • To contact you by email and, if you have signed up for the service, to share e-newsletter or any other updates, communications or publications;
  • For direct marketing purposes subject to your consent if required by applicable law (see “Managing Your Preferences” below);
  • As necessary to set up and administer your sign up to, and use of, the log in facility available on the Site and/or Services;
  • For compliance with applicable laws and/or regulations and as otherwise required or permitted by applicable laws and/or regulations;
  • to develop and provide our web site and our products for our customers;
  • to fulfill your requests for products or information;
  • to communicate with customers and site visitors, when necessary, and to inform customers of upgrades, as well as of other products available from Cobalt, its affiliates and third parties.
  • to bill accounts and maintain payment records;
  • to comply with any applicable law, regulation, legal process or government request;
  • to respond to a legitimate claim, or to address our reasonable belief, that you are violating the rights of any third party or any of the agreements or policies that govern your use of the Cobalt website, or any Cobalt products or services;
  • to protect the services, products or rights of Cobalt, including but not limited to the security or integrity of the Cobalt site;
  • to identify and resolve technical problems concerning the Cobalt site and its products.
  • Cobalt also uses personal information in an aggregate form (i.e., not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes; and
  • If we hire other companies to provide some products or services on our behalf, then we will only provide those companies the personal information they need for the Privacy Policy Purposes, and we will limit their rights to use and further disclose your personal information as appropriate in the course of their work for us

Disclosures of the Personal Information

Portions of our services may be provided by organizations with which Cobalt has a contractual relationship, including processors, affiliates, vendors, and, accordingly, your personal information may be disclosed to them. We take steps aimed at ensuring that all such persons process your personal information as disclosed by us only as necessary for their service delivery and for no other purpose.
We also may disclose your personal information in order to obtain commercial and credit information to establish, maintain or renew a customer’s contract(s), as may be required to provide any of the services for which a customer has subscribed, to comply with the rules and regulations of any credit or debit card payment network or otherwise in accordance with this policy.

We may also disclose your personal information:

  • In response to a court order or a request for cooperation from a regulatory, law enforcement or other government agency; to establish or exercise our legal rights;
  • to defend legal claims; or as otherwise required or permitted by applicable laws and/or regulations;
  • When we believe that disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing; to protect and defend the rights, property or safety of Cobalt, its customers, staff, vendors, affiliates or others; and
  • We do not sell, share, trade or lease your personal information to others in ways different from what is disclosed within this policy, agreed to contractually by our customers or otherwise with their permission; provided, if you were referred to Cobalt Payments for services via a third party, such as another independent services provider, we may share information with such third party in accordance with our business relationship with you and that third party.

Cookies

A “cookie” is a text file that applications send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. This application’s uses of cookies includes those cookies that are strictly necessary to enable the features of the application, performance cookies to see how visitors use the application, and functionality cookies that enable the webpage to “remember” machines or devices, personalize application content and tailor user experience. In addition, cookies may be used to help us define our audience so that we can make appropriate changes to our  Site and/or Services (“Demographics” cookies) and target advertisements to users when they are browsing this application and other applications (“Interest Reporting” cookies), in each case by reference to anonymous identifiers, not personal information. Additional information about the types of cookies we may use is provided below.

Function of Cookies

The cookies that we may use on this application fall into the following categories:

  • Essential (“strictly necessary”) Cookies. These cookies are essential in order to enable you to navigate the Site and/or Services and use its features. They are deleted when you close the browser.
  • Functionality Cookies. These cookies allow us to remember choices you make and provide enhanced, more personal features. For example, we may use cookies to “remember” the machine or other device you use to access our Site and/or Services. We use these functionality cookies to recognize you when you return to our Site and/or Services. This enables us to personalize our content for you and remember your preferences, such as language, text and font size. Interest Reporting and Demographics Cookies. These cookies use anonymous identifiers to track users’ browsing habits on this and other applications as they browse pages, videos and content, which allow us to define our audience so we can make appropriate changes to our Site and/or Services and target advertisements to users on this and other applications.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Managing Your Preferences

Subject to your consent if required by applicable law, we may use your personal information to provide you with direct marketing information about our products and services as well as those of our affiliates and third parties, and we may permit those affiliates or other third parties to send their own direct marketing to you. Our direct marketing may be by email, telephone, post or SMS or such other method(s) as may become relevant. In addition, Cobalt may provide direct marketing information and permit others to do that as allowed by our customers’ respective contracts. We will take steps to seek to ensure that any direct marketing from us and which is sent by electronic

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